Privacy policy

1 Data Controller

Propstep ApS Vesterbrogade 12, 1th. 1620 København V CVR no. 39 12 11 66 [email protected]

2 What Information Do We Collect?

You can visit Propstep.com anonymously. We collect non-personalized traffic data.

When you interact with Propstep.com, we collect certain information in order to provide you with the best possible user experience. This personal information may include, but is not limited to:

• Information provided when creating a profile (email, first and last name, phone number)
• Traffic data

When you create a profile and submit a request, a range of additional personal and screening data is collected in order to complete your rental process. This includes, but is not limited to:

Account information:

• First and last name, phone number, email address, language

Profile information:

• Date of birth, gender, occupation, current residence, “about me” description
• Household, monthly income, pets, RKI status
• Social media profiles
• Photo

Application:

• Address
• CPR number
• Special screening questions
• Chat history

3 Use of Personal Information

We use your information to provide the best possible service. Here are some examples of how we may use your personal data:

• To provide support
• To market our service to you
• To communicate new information and updates about Propstep
• To inform you about properties that match your preferences
• To share stories from our partners
• To develop new features relevant to our users
• Your CPR number may be used for necessary credit checks and to register electricity when signing a lease agreement

4 How We Store and Protect Your Information

We securely store your personal data using standard security protocols and mechanisms, including encryption.

If you wish to access the information we have registered about you at Propstep, please contact us at [email protected]

If any information registered about you is incorrect and you cannot correct it yourself, or if you have other objections to our processing of your personal data, please write to us at [email protected]

You may at any time object to the processing of your information. Simply write to us at [email protected]

You may also withdraw your consent at any time for processing based on your prior consent.

5 Third Parties

We use the following third-party providers to process your personal data:

• Scaleway - Hosting
• Contabo - Backup
• Bunny.net - File hosting
• Brevo – Email marketing
• Signicat - Digital signature
• Qatchr - Credit checks
• Mixpanel - Analytics
• Postmark - Email service
• Stape - Tag management
• Cloudflare - CDN
• Zerobounce - Email validation

Your personal data is not disclosed to third parties unless you have explicitly consented to it.

We may share your personal information (name, email, phone number) with parties you have explicitly consented to be contacted by. This could include landlords and/or real estate agents for a property you choose to contact or sign up for an interest/waiting list for.

6 Cookies

This cookie policy explains what cookies are, how we use them, the types of cookies we use, the information we collect using cookies, how we use that information, and how you can manage your cookie settings.

Cookies are small text files used to store small pieces of information. They are stored on your device when the website loads in your browser. These cookies help us make the website function properly, enhance security, improve the user experience, and understand how the website performs and where it needs improvement.

6.1 How We Use Cookies

Like most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function properly and do not collect any of your personally identifiable data.

The third-party cookies used on our website are primarily for understanding how the website performs, how you interact with it, keeping our services secure, delivering relevant advertisements to you, and overall providing you with a better and improved user experience and helping speed up your future interactions with our site.

6.2 Types of Cookies We Use

6.3 Cookie Settings

You can change your cookie preferences at any time by clicking the link above. This will allow you to revisit the cookie consent banner and change your preferences or withdraw your consent immediately.

Additionally, different browsers offer different methods to block and delete cookies used by websites. You can change your browser settings to block/delete cookies.

Last revised May 2025.