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is rented out by Propstep, which means when you rent a home in this project we plant a minimum of 10 trees in a new forest to help rebuild Earth.

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Propstep is 100% free and gives you a secure, digital rental experience.

If you can’t find the answer to your question above, feel free to contact us.
If you have questions about a property found on Propstep, you have to send an application to get in touch with the right person.

Still have questions?

+45 71 99 10 11
(Mon-Fri between 10-12 & 13-16)

Need help?

General

When you have found a desired property, you send an application via the "Apply here" button. You will then immediately go to your application page, where you can go through screening and ask questions via the chat.

You can arrange a showing or register for an open house, if this is possible. When you are ready to rent the property, you fill in your contract request with the information for the rental contract. If you are offered the property, you will be selected and the property will be reserved. You will then receive the contract for review and digital signature.
You must finally pay the deposit and any prepaid rent and first month's rent.

How does Propstep work?

You can easily create a free profile on Propstep.com by clicking "Log in" in the menu at the top of the page. You fill in your email address and immediately receive a one-time login-code via email, which must be entered.

How do I create a profile?

Propstep is 100% free for you as a tenant. Unlike housing portals, which take payment from tenants, we are a complete rental service and software for professional landlords who pay us to rent out their homes.

What does it cost to use Propstep?

Propstep is responsible for the rental of the properties marked with "Managed by Propstep". Here, you will meet Propstep's employees at open houses and showings. We will also be the ones responding to your application and helping you through the whole process.
There are also landlords, real estate agents and property managers who use Propstep's platform and you will therefore come into dialogue with their employees at your application on Propstep.

Finally, there are properties on Propstep where the entire rental is not yet handled on Propstep. Your application will be answered through email/telephone by a real estate agent, administrator or the landlord himself.

Do I rent my housing from Propstep?

All properties on Propstep are owned by professional landlords. It is, companies that make a living from renting out properties. It can be both smaller local investment companies and all the way up to the country's largest pension funds and property owners.

Who owns the properties that are rented out on Propstep?

Propstep Rebuild is the name of our effort to make a difference to the climate. When a home is rented out through Propstep, we plant a minimum of 10 trees in the new Danish forest. This helps to counteract the negative climate impact your housing has.

What does Propstep Rebuild mean?

You should always send an application through Propstep.com and rent the property this way. We are ready by the phone to help you if you have questions or cannot proceed further.
We can also help you create the application if you can't make it work.

Can't I just call you to rent a property?

No, our rental platform is only for professionals at this point. 

Can I rent out my private home on Propstep?

It is different from property to property. If you are allowed to have pets, it is usually written on the property under "additional details" or in the description.


Are pets allowed in the properties?

Viewing and open houses

Often you can, but not always. If it is a project that is not finished yet, you cannot expect to see the specific property. Instead, open houses or viewing are often arranged in furnished demo properties in the building.


Can I get a showing of the property I want to rent?

It depends on the individual property. If there are many people interested in one specific property, it will often not be possible to reserve it in advance but instead, everyone will have the opportunity to enter the pool for a draw after the showing. 
In other cases, it will be possible to reserve in advance, so always ask in the application chat.

Can I reserve a property before I have been to the showing or open house?

If you are unable to attend, you must cancel your showing. Fortunately, it is easy to cancel through your application on Propstep. You can either open the application directly on Propstep.com or you can click the link in your confirmation email. Your showing will appear here and you can click "Cancel".

How do I cancel my showing?

You register on Propstep.com. You find available times under the property/project. Registration is required for most open houses, but it is free to register.


How do you register for an open house?

New built

No, we have many newly built properties and projects, but also older properties.

Are there only new built on Propstep?

A project building is under construction, or perhaps even construction has not yet begun when the properties are rented out. This means that you rent a property before you can see the final construction and the specific property. This gives you the advantage of being first served. On the other hand, you must be able to live with the uncertainty of not having seen the property in advance and with the risk that the final move-in date may be moved if there is a delay in construction work.

What does it mean to rent a property in a project?

The lease

You will be asked a series of questions by the landlord in your application under "Screening". This could be, for example, if you are registered as a bad payer in the RKI register or if you have any pets.

What does screening on Propstep mean? 

No, it all takes place online - where you sign the lease with your NemID/MitID.



Can I show up and sign by hand?

There is no right of withdrawal on rental contracts. If you regret it, you can cancel according to the normal cancellation conditions (minimum 3 months' notice), but you still have to pay rent during the cancellation period from the move-in date.
However, the landlord has a re-letting obligation and if there is a new tenant who moves in during the notice period, you no longer have to pay rent.

Can I cancel a signed lease?

When you sign a lease, it is legally binding from the move-in date - even if, for example, move-in is 6 months into the future. You can of course terminate, but you are liable for the rent during the notice period - unless the property is re-rented during this period.
You will of course receive your full deposit and any prepaid rent back if you have never lived in the property.

What happens if I terminate the lease before I have moved in?

If you would like to move out and terminate your tenancy, your termination must be in writing to the landlord, this can often be done by email or by letter. There is no requirement for a reason for the termination.
The termination is only valid from the next 1st of a month. This means that if you send your termination on 10/03, it will only be valid from 01/04 and your notice period applies from here.
